1. Introduction
SHPPER Software Design FZCO ("Shpper", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform and services.
2. Information We Collect
Personal Information
When you register or use our platform, we may collect:
- Full name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party payment gateways)
- Government-issued ID (for identity verification purposes)
Device & Usage Information
- Device type, operating system, and browser information
- IP address and approximate location data
- App usage data, session duration, and interaction logs
Third-Party Data
We may receive data from social login providers (e.g., Google, Apple) if you choose to sign in using these services.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process transactions and send related notifications
- To verify identities and prevent fraud
- To personalize your experience and provide relevant recommendations
- To communicate with you about updates, promotions, and support
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Sellers and travelers on the platform (only as necessary to fulfill orders)
- Payment gateway providers for transaction processing
- Cloud hosting and infrastructure providers
- Analytics and performance monitoring services
- Law enforcement or regulatory authorities when required by law
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal data.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Data portability
7. Age Requirement
Our platform is intended for users aged 18 and above. We do not knowingly collect data from minors.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Contact Us
For privacy-related inquiries, contact us at info@shpper.com.
