Question 1

How do I create an order?

Accepted Answer

From the homepage, tap 'Create Order' to submit a standard request. For luxury or special items, select 'Concierge' instead.

Question 2

What payment methods are accepted?

Accepted Answer

All major credit and debit cards, Apple Pay, and Google Pay.

Question 3

How long does shipping take?

Accepted Answer

Delivery timing depends on the traveler's return date. Once they land, we schedule pickup and deliver to you — typically within 1 to 3 days.

Question 4

Can I track my order?

Accepted Answer

Yes. Your order moves through five statuses: On the way, Landed, Pickup scheduled, Handed over, and Delivered.

Question 5

Do you accept returns?

Accepted Answer

Returns are accepted within 7 days of delivery. Contact our team with a valid reason to start the process.

Question 6

Can I send multiple requests at once?

Accepted Answer

Yes. You can send multiple requests for different items or the same item across multiple trips. If no traveler responds within 60 minutes, the request is automatically published to all travelers heading to your chosen destination.

Question 7

How does the Concierge Service work?

Accepted Answer

The Concierge Service handles luxury, high-value, or fragile items. Our team manages sourcing, quality checks, and coordination on your behalf.

Question 8

Can I cancel an order after submitting it?

Accepted Answer

Yes. Request cancellation in the app with a reason — the admin or traveler will review it.

Question 9

How does the Personal Shopper get paid?

Accepted Answer

Personal Shoppers are registered as travelers and receive earnings directly through their traveler account. Earnings are agreed upon at the start of each order.

Question 10

How much do I earn per trip?

Accepted Answer

Earnings are agreed between you and the buyer for each request. The minimum is 20 AED per trip, with no maximum limit.

Question 11

When do I receive my commission?

Accepted Answer

Once the item is delivered, the full amount — including the item cost and your commission — is released to your in-app wallet.

Question 12

Where do I see my requests?

Accepted Answer

Switch to your Traveler account in the app and tap 'Requests' in the menu bar. You can also find them under Request Chats.

Question 13

Can I withdraw my earnings to my bank account?

Accepted Answer

Yes. Once funds are in your wallet, withdraw to your bank account using your IBAN.

Question 14

What happens if I can't find the requested item?

Accepted Answer

Let the buyer know in the chat and cancel the order. If they're online, you can suggest alternatives together.

Question 15

What happens if the price is different in the store?

Accepted Answer

Price differences can be adjusted after purchase. Share the receipt and send a payment request to the buyer in the chat, or issue a refund for the difference.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

1How do I create an order?

2What payment methods are accepted?

3How long does shipping take?

4Can I track my order?

5Do you accept returns?

6Can I send multiple requests at once?

7How does the Concierge Service work?

8Can I cancel an order after submitting it?

9How does the Personal Shopper get paid?

Frequently Asked Questions

1How do I create an order?

2What payment methods are accepted?

3How long does shipping take?

4Can I track my order?

5Do you accept returns?

6Can I send multiple requests at once?

7How does the Concierge Service work?

8Can I cancel an order after submitting it?

9How does the Personal Shopper get paid?